How fees work

A routine eye exam is billed to a vision plan. A visit about an eye problem, a disease check or a follow-up is billed to medical insurance. Many visits are a mix, and Leilani explains which part goes where before you pay anything. Medicare does not cover routine eye exams or glasses, with a few exceptions.

If you pay yourself, self-pay covers the exam and the services you ask for. Fitting fees, premium lens options, coatings and replacement lenses are billed separately. We tell you what each part comes to before you decide, and we do not quote a price over the phone as a promise.

Ask for an itemized receipt and send it to your plan if it reimburses you. The plan decides what it pays back.

If you pay without insurance, you have the right to a Good Faith Estimate in writing before your visit. Ask when you book. If a bill comes to $400 or more above the estimate, you can dispute it.

Before your visit Leilani checks your benefits where she can and tells you what she finds. Please confirm with your plan too, because the plan has the final say.

A first visit is a full exam of about 45 minutes, and you can tell us how many hours a day you spend at a screen. You always leave with a copy of your prescription.